Silverstone Factors Ltd is totally committed to your privacy, we appreciate your trust and you can feel confident in our services and the security we implement when you place your order with us.
Information gathered from our customers through the ordering process helps us to improve our services and product range for you the customer.
All information collected about our customers must be used in accordance with the Data Protection Act 1998 and according to the Web Trader Code of Practice.
Here are the types of information we collect about you.
- Automatic Information: In the form of data received by our website when you interact with it, ‘cookies’ may be used, cookies interact with your web browser making web pages load faster, it also collects and analyses the internet protocol address used to connect your computer to the internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and attempts to make purchases in your name.
- Voluntary Information: Information you give us when ordering from our website, this type of information includes:
- Your Name
- Your Address
- Your E-mail address
- Your Phone number
- E-mail: By contacting us via E-mail, the information submitted is collected and treated as voluntary information.
We never make our database available to any other organizations, rest assured your details will not be used by a third party to contact you for any marketing purposes, or surveys.
On line payments are transmitted using SSL (Secure Socket Layer) software, which encrypts the information you provide to our credit/debit card processing company.
We appreciate you trust, any payment information given to us is via telephone orders is only ever used for single transactions* and is never held by us on electronic systems, details of this type are only kept by written means, and are destroyed after use in accordance with the data protection act 1998.
* Unless we have a specific instruction to keep them for future use by you the customer (which is restricted to the 12week maximum term allowed under the Data Protection Act).
At any time you may request us to remove your details from our database, you can use 'Contact Us' or you can telephone with your instructions, all details kept will then be electronically deleted.