Delivery Information
Despatch of Orders
Although the carrier shipping module quotes 24hr delivery please note:
This is not a guarantee - we aim for 24hrs.
Where possible we aim to despatch stock items same day.
late orders [after 3pm] will usually be despatched next working day.
Multiple orders of low stock items may have to be ordered in, therefore taking a few days longer to despatch.
If your order is urgent - please contact us before placing you order to ensure we have adequate stock.
How to find Delivery Options and Rates
To see delivery options and rates for an item (or items) click on the 'Add to Cart' button next to the item, then proceed to the 'Shopping Cart'.
Select the 'Estimate Shipping & Taxes' option, enter your country, region and postcode, then click 'Get Quotes'.
Free delivery where listed and Collect in Store relate to United Kingdom customers only.
United Kingdom Postal Delivery
This service is only used for small volume Mainland UK deliveries only.
United Kingdom Carrier Delivery
We now use APC Action Express carrier for the majority of our deliveries.
Please note: For remote rural areas and Offshore Islands, services may take up to 5 working days.
Order Tracking
Royal Mail Recorded Delivery:On-line tracking is available via the Royal Mail web portal. Tracking codes will be sent to your e-mail address when your order is posted.
Orders by APC Action Express Carrier: On-line tracking is available via the APC Action Express web portal. Tracking codes and the carrier web portal link will be sent to your e-mail address when the carrier collects your order**.
**Please allow time for the carrier to get back to the depot before you attempt to track the order.
Alternate Delivery Address?
Please Note
All first orders must be sent to the 'Card Holder' address you supply to 'WorldPay' when making a payment.
Even if you are a registered user, we are required to send the first order to the 'Card Holder' address you supplied to the 'WorldPay' secure payment portal when your payment was processed.
Deliveries outside of the UK
Please contact us for a quotation, orders are individually configured by Country, weight and volume.
Free delivery where listed and Collect in Store relate to Mainland United Kingdom customers only.
Northern Ireland -As of 1st January 2021 - Deliveries to Northern Ireland will be temporarily suspended. They will resume once we know how the new systems will work - we apologize for the inconvenience and hope this situation will be short term.
Certain items are not available for Export due to being classed as Hazardous or because of Franchise restrictions imposed by the manufacturer.